{"id":29681,"date":"2026-04-25T04:33:40","date_gmt":"2026-04-25T04:33:40","guid":{"rendered":"https:\/\/oleakotti.my\/demo\/?page_id=29681"},"modified":"2026-04-25T04:33:40","modified_gmt":"2026-04-25T04:33:40","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/oleakotti.my\/demo\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n<p><strong>Refund and Returns Policy | OLEA KOTTI Malaysia<\/strong><\/p>\r\n\r\n\r\n\r\n<p><strong>Last updated:<\/strong> November 2025<\/p>\r\n\r\n\r\n\r\n<p>Thank you for shopping with <strong>OLEA KOTTI<\/strong> \u2014 your trusted source for premium organic extra virgin olive oil in Malaysia. <\/p>\r\n\r\n\r\n\r\n<p>We take pride in the quality of our products and want you to be completely satisfied with your purchase. <\/p>\r\n\r\n\r\n\r\n<p>This Refund and Returns Policy explains your rights and options if you are not entirely happy with your order.<\/p>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83e\uded2 <strong>1. Eligibility for Returns<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>We accept returns under the following conditions:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>The item must be <strong>unused<\/strong>, <strong>unopened<\/strong>, and in its <strong>original packaging<\/strong>.<\/li>\r\n\r\n\r\n\r\n<li>Returns must be initiated <strong>within 7 days<\/strong> of receiving your order.<\/li>\r\n\r\n\r\n\r\n<li>Proof of purchase (invoice or order number) is required.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>If the product has been opened or used, it cannot be returned for hygiene and quality control reasons.<\/p>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83d\udce6 <strong>2. Damaged, Defective, or Wrong Items<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>If you receive a damaged, defective, or incorrect item, please contact us within <strong>48 hours<\/strong> of delivery at <strong><a>support@oleakotti.my<\/a><\/strong>.<br>To help us resolve the issue quickly, please provide:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Your <strong>order number<\/strong><\/li>\r\n\r\n\r\n\r\n<li>A <strong>photo<\/strong> of the product and packaging<\/li>\r\n\r\n\r\n\r\n<li>A brief <strong>description<\/strong> of the issue<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>We will assess your case and arrange a <strong>replacement<\/strong> or <strong>full refund<\/strong> at no extra cost.<\/p>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83d\udcb3 <strong>3. Refund Process<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>Once your return is approved and inspected, we will process your refund.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Refunds are issued to your <strong>original payment method<\/strong> (credit\/debit card, online banking, or eWallet).<\/li>\r\n\r\n\r\n\r\n<li>Processing may take <strong>5\u201310 business days<\/strong>, depending on your payment provider.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83d\ude9a <strong>4. Return Shipping<\/strong><\/h3>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>If the return is due to an error on our part (e.g., damaged or incorrect item), we will cover all shipping costs.<\/li>\r\n\r\n\r\n\r\n<li>If returning for personal reasons (e.g., change of mind), customers are responsible for return shipping fees.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Please ship returns to the address provided by our support team after your return request is approved.<\/p>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83c\udf3f <strong>5. Non-Returnable Items<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>The following items are <strong>not eligible<\/strong> for return or refund:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Products that have been opened, used, or tampered with.<\/li>\r\n\r\n\r\n\r\n<li>Items returned after the 30-day window.<\/li>\r\n\r\n\r\n\r\n<li>Promotional or discounted products marked as \u201cFinal Sale.\u201d<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83e\uddfe <strong>6. Exchanges<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>We currently do not offer direct exchanges.<br>If you wish to exchange an item, please return the product according to the policy above and place a new order for your desired product.<\/p>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83d\udcac <strong>7. Contact Us<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>If you have any questions about our Refund and Returns Policy, please contact our customer service team:<br>\ud83d\udce7 <strong>Email:<\/strong> <a>support@oleakotti.my<\/a><br>\ud83c\udf10 <strong>Website:<\/strong> <a href=\"https:\/\/oleakotti.my\/\">https:\/\/oleakotti.my\/<\/a><\/p>\r\n\r\n\r\n\r\n<p>Our team is here to assist you from <strong>Monday to Friday, 9:00 AM \u2013 6:00 PM (MYT)<\/strong>.<\/p>\r\n\r\n\r\n\r\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">\ud83d\udd0d <strong>8. SEO Keywords<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>OLEA KOTTI refund policy, olive oil return policy Malaysia, OLEA KOTTI customer service, extra virgin olive oil Malaysia returns, how to return olive oil, refund policy Malaysia online store<\/p>\r\n\r\n\r\n\r\n<p><\/p>\r\n","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy | OLEA KOTTI Malaysia Last updated: November 2025 Thank you for shopping with OLEA KOTTI \u2014<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29681","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/pages\/29681","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/comments?post=29681"}],"version-history":[{"count":1,"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/pages\/29681\/revisions"}],"predecessor-version":[{"id":29682,"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/pages\/29681\/revisions\/29682"}],"wp:attachment":[{"href":"https:\/\/oleakotti.my\/demo\/wp-json\/wp\/v2\/media?parent=29681"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}