Terms and Conditions | OLEA KOTTI Malaysia

Last updated: November 2025

Welcome to OLEA KOTTI — your trusted destination for premium extra virgin olive oil in Malaysia.

These Terms and Conditions outline the rules and regulations for using our website, https://oleakotti.my/, and purchasing our products.

By accessing or purchasing from our website, you agree to comply with and be bound by these terms.

Please read them carefully before using our site.

🫒 1. General Information

This website is operated by OLEA KOTTI.

Throughout the site, the terms “we”, “us”, and “our” refer to OLEA KOTTI.
We offer this website, including all information, tools, and services available to you — the user — conditioned upon your acceptance of all terms, conditions, and policies stated here.

🛒 2. Use of Our Website

By using this site, you agree to:

  • Provide accurate and truthful information when placing an order.
  • Use the website only for lawful purposes.
  • Not use the site for any fraudulent, illegal, or harmful activity.

We reserve the right to refuse service to anyone who violates these terms or engages in misuse of the website.

💳 3. Orders and Payments

  • All prices are listed in Malaysian Ringgit (MYR) and are subject to change without notice.
  • We reserve the right to cancel or refuse any order for any reason, including suspected fraud, incorrect pricing, or stock unavailability.
  • Payments are processed securely through our approved payment partners.

Once your order is confirmed, you will receive an email confirmation with your order details.

🚚 4. Shipping and Delivery

Orders are shipped to addresses within Malaysia and selected international locations.
Delivery times may vary depending on your location and order volume.

Please refer to our Shipping Policy for detailed delivery terms and expected timelines.

🔁 5. Returns and Refunds

If you are not completely satisfied with your purchase, you may request a return or refund in accordance with our Refund & Returns Policy.
To qualify, products must be unused, sealed, and returned within 7 days of receipt.

🧾 6. Product Information

We strive to ensure that all product descriptions, images, and information on our website are accurate and up to date.
However, variations in color, packaging, or labeling may occur.

OLEA KOTTI is not responsible for any typographical or display errors that may appear on the site.

⚖️ 7. Intellectual Property Rights

All content on this website — including text, images, logos, designs, and trademarks — is the exclusive property of OLEA KOTTI and is protected under Malaysian copyright and intellectual property laws.
You may not copy, distribute, or reproduce any content from this website without our written permission.

🔒 8. Privacy and Data Protection

Your privacy is important to us. By using our site, you consent to the collection and use of your data as outlined in our Privacy Policy.
We use secure encryption and comply with applicable data protection laws in Malaysia to safeguard your personal information.

⚠️ 9. Limitation of Liability

OLEA KOTTI shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
While we take every step to ensure quality, we make no guarantees regarding results or health outcomes from using our olive oil products.

🛠️ 10. Modifications to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Any changes will take effect immediately upon posting on this page.

It is your responsibility to review these terms periodically.

💬 11. Contact Information

For questions about our Terms and Conditions, please contact us:
📧 Email: support@oleakotti.my
🌐 Website: https://oleakotti.my/
📍 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (MYT)

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