Refund and Returns Policy | OLEA KOTTI Malaysia

Last updated: November 2025

Thank you for shopping with OLEA KOTTI — your trusted source for premium organic extra virgin olive oil in Malaysia.

We take pride in the quality of our products and want you to be completely satisfied with your purchase.

This Refund and Returns Policy explains your rights and options if you are not entirely happy with your order.

🫒 1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • Returns must be initiated within 7 days of receiving your order.
  • Proof of purchase (invoice or order number) is required.

If the product has been opened or used, it cannot be returned for hygiene and quality control reasons.

📦 2. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@oleakotti.my.
To help us resolve the issue quickly, please provide:

  • Your order number
  • A photo of the product and packaging
  • A brief description of the issue

We will assess your case and arrange a replacement or full refund at no extra cost.

💳 3. Refund Process

Once your return is approved and inspected, we will process your refund.

  • Refunds are issued to your original payment method (credit/debit card, online banking, or eWallet).
  • Processing may take 5–10 business days, depending on your payment provider.

🚚 4. Return Shipping

  • If the return is due to an error on our part (e.g., damaged or incorrect item), we will cover all shipping costs.
  • If returning for personal reasons (e.g., change of mind), customers are responsible for return shipping fees.

Please ship returns to the address provided by our support team after your return request is approved.

🌿 5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or tampered with.
  • Items returned after the 30-day window.
  • Promotional or discounted products marked as “Final Sale.”

🧾 6. Exchanges

We currently do not offer direct exchanges.
If you wish to exchange an item, please return the product according to the policy above and place a new order for your desired product.

💬 7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact our customer service team:
📧 Email: support@oleakotti.my
🌐 Website: https://oleakotti.my/

Our team is here to assist you from Monday to Friday, 9:00 AM – 6:00 PM (MYT).

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